Access and security

Access to the products does not require prior registration of the users, once they accept the Privacy Policy, they will be considered as Clients.

The Client's identifier shall consist of his e-mail address and a password. In order to access the Customer's own account, it will be necessary to include this identifier, as well as a password containing at least 4 characters.

The use of the password is personal and non-transferable, and it may not be transferred, even temporarily, to third parties. In this regard, the Client undertakes to use it diligently and to keep it secret, assuming all responsibility for the consequences of its disclosure to third parties.

In the event that the Customer knows or suspects that his password is being used by third parties, he must change it immediately, in the manner described on the Website.

Correct use of services

The Customer undertakes to use the Services in a diligent, correct and lawful manner and, in particular, by way of example and without limitation, undertakes to abstain from:

(a) use the Services in a manner, for purposes or with effects contrary to law, morality and generally accepted good customs or public order;
(b) reproduce or copy, distribute, allow access to the public through any form of public communication, transform or modify the Services, unless authorised by the owner of the corresponding rights or permitted by law;
(c) perform any act that may be considered an infringement of any intellectual or industrial property rights belonging to the responsible company or to third parties;
(d) use the Services and, in particular, information of any kind obtained through the Website to send advertising, communications for the purposes of direct sales or for any other commercial purpose, unsolicited messages addressed to a number of persons regardless of their purpose, as well as to market or disclose such information in any way;

The Client shall be liable for damages of any kind that the responsible company may suffer, on the occasion of or as a consequence of the breach of any of the aforementioned obligations as well as any others included in these General Conditions and/or those imposed by Law in relation to the use of the Website.

the responsible company shall ensure at all times that the current legal system is respected, and shall be entitled to interrupt, at its sole discretion, the Service or exclude the Client from the Website in the event of the alleged commission, complete or incomplete, of any of the crimes or offences defined by the Criminal Code in force, or in the event of any conduct which, in the opinion of the responsible company, is contrary to these General Terms and Conditions, the General Terms and Conditions of Contract applicable to this Website, the Law, the rules established by the responsible company or its partners, or which may disturb the proper functioning, image, credibility and/or prestige of the responsible company or its partners.

Exclusion of warranties and liability

Notwithstanding the provisions of the General Terms and Conditions relating to the purchase of goods on this Web Site, hobbyretro.com is not responsible for the truthfulness, accuracy and quality of this Web Site, its services, information and materials. Such services, information and materials are provided "as is" and are accessible without warranty of any kind.

the responsible company reserves the right to interrupt access to the Website, as well as the provision of any or all of the Services provided through the Website at any time and without prior notice, whether for technical, security, control, maintenance, power failure or any other justified cause.

Consequently, the company responsible does not guarantee the reliability, availability or continuity of its Website or the Services, so that the use of the same by the Client is at the Client's own risk, without the company responsible being liable in this respect at any time.

Hobbyretro.com will not be liable in the event of interruptions of the Services, delays, errors, malfunctioning of the same and, in general, other inconveniences that have their origin in causes beyond the control of the responsible company, and/or due to a fraudulent or culpable action of the Client and/or have their origin in fortuitous events or force majeure. Without prejudice to the provisions of article 1105 of the Civil Code, the concept of Force Majeure shall also include, for the purposes of these General Conditions, all events beyond the control of the company responsible, such as: failure of third parties, operators or service companies, acts of Government, lack of access to third party networks, acts or omissions of the Public Authorities, those produced as a result of natural phenomena, power outages, etc., and the attack by hackers or third parties, as well as the attack by hackers or third parties, or any other event beyond the control of the company responsible. and attacks by hackers or third parties specialised in the security or integrity of the computer system, provided that the company responsible has adopted reasonable security measures in accordance with the state of the art. In any case, whatever the cause, the responsible company shall not assume any liability for direct or indirect damage, consequential damage and/or loss of profit.

Hobbyretro.com excludes any liability for damages of any kind that may be due to the lack of truthfulness, accuracy, completeness and / or timeliness of the services transmitted, distributed, stored, made available or received, obtained or accessed through the Website as well as the services provided or offered by third parties or entities. the company responsible. will try as far as possible to update and rectify the information hosted on its Website that does not meet the minimum guarantees of accuracy. However, it will be exonerated from liability for its failure to update or rectify, as well as for the content and information contained therein. In this sense, the responsible company has no obligation to control and does not control the contents transmitted, disseminated or made available to third parties by Customers or collaborators, except in cases where this is required by current legislation or when required by a competent judicial or administrative authority.

Similarly, Hobbyretro.com excludes any liability for damages of any kind that may be due to the presence of viruses or the presence of other harmful elements in the contents that may cause alterations in the computer systems as well as in the documents or systems stored therein.

Hobbyretro.com is not responsible for the use that the Client makes of the Services of the Website or its passwords, or any other material of the same, infringing the intellectual or industrial property rights or any other right of third parties.

The Client undertakes to indemnify the company responsible for any damage, loss, penalty, expense (including, without limitation, legal fees) or civil, administrative or any other type of liability that the company responsible may suffer, which is related to the breach or partial or defective compliance by the Client with the provisions of these General Conditions or the applicable legislation, and, in particular, in relation to its obligations regarding the protection of personal data set out in these conditions or established in the LOPD and implementing regulations.

Conditions of Purchase

To place an order on hobbyretro.com it will be necessary for the user to connect to the web and fill in the identification or registration form that appears in the shop and following the instructions indicated by the web page itself.

The validation of the order by the user implies that the user expressly declares his knowledge of the present Conditions of Purchase and the acceptance of the same as the text of conclusion of the purchase contract. In the absence of proof to the contrary, the data recorded by the responsible company constitutes proof of all transactions carried out between the responsible company's managers and any customers.

Once the order process has been completed, and as soon as possible, the responsible company will send the user an order and purchase receipt, which will be sent to the e-mail address provided by the user at the time of registration and identification at the responsible company.

Product availability

The selection of products offered by hobbyretro.com is valid as long as the products are visible on the website and within the limits of available stock.

Users are informed that when a product offered by hobbyretro.com is out of stock, or temporarily unavailable, it will be marked as soon as possible as out of stock or unavailable, not constituting any link to the company responsible. the fact that at previous times, the product was not marked as out of stock or unavailable.

Likewise, in the event that at any time there is a stock shortage or unavailability of an item, the shop managers will inform the customer by e-mail to the e-mail address of the customer affected by this situation, as soon as possible, in order to arrange a new delivery time or, if necessary, and for reasons of force majeure and / or unavailability, proceed to the cancellation of the order and the refund of the money.

Users and customers of hobbyretro.com are informed that, in the event that the customer places an order for several items with different availabilities, the dispatch and shipping time will be calculated and will be made according to the longest expected delivery time.

In exceptional cases, hobbyretro.com reserves the right to break down the order, and send it separately.

In any case, a delay in delivery, in accordance with the deadlines indicated, shall not entitle the customer to claim any liability and/or compensation whatsoever.

Mode and time of dispatch

Those responsible for hobbyretro.com will send the products purchased to the address provided by the customer when completing their registration and identification on the web or when completing the process of ordering and purchasing the products.

The mode of dispatch of orders currently offered by the company responsible. is as follows:

Home delivery by courier: The courier home delivery service is available for deliveries to be made to mainland Spain.

To carry out the transport and delivery of goods in this way, hobbyretro.com will use the most economical means of courier, normally post or autonomous transport depending on the case, which will deliver the order at the shipping address, once the purchase process is confirmed, and payment is verified. hobbyretro.com reserves the right to change or include other transport operators.

In the event that the customer detects any problem at the time of delivery of his order (damaged packaging, damaged products, missing products, among others), he must indicate this in writing on the delivery note that will be provided by the carrier, and proceed to bring this fact to the attention of the company responsible, by sending an email to the following address: Customer Service Department, info@hobbyretro.com, indicating in the subject line the reference and the order number. All of this must be done within 24 hours of receipt.

No returns will be accepted for damaged or defective items, nor will any claims be accepted for missing items, if the customer has not notified us of this fact within the period established for this purpose.

Shipping costs

Shipping costs will be shown separately when viewing the linked screen from "view my basket", this cost will be added to the final price of the items selected through the website.

Methods of payment

All purchases on the website are through the paypal platform.

We are not responsible for any eventuality that may occur in the payment process and that is derived from the requirements established by the payment gateway itself, or from non-compliance with the requirements established by the international regulations on Electronic Commerce Security.

In the event that the customer is still interested in acquiring the articles, he/she may proceed to pay for them by any other of the means of payment provided for and referred to in this clause.

Right of return

To return the product, the customer must send an e-mail to the Customer Service Department at info@hobbyretro.com and wait for the instructions that will be sent to their e-mail address.

The return period is 14 days from receipt of the product.

In any case, the user shall be responsible for the shipping costs incurred for the purpose of the return, unless the product arrives defective.

The reimbursement of the amounts paid by the customer will be made through the means of payment used by the customer for the purchase.

The persons responsible for hobbyretro.com will reimburse the customer the amount of the product upon receipt of the item being returned, without having been used and in its original packaging within the stipulated time limits, and checked the condition of the product to be returned.

The return shall not be possible when the nature of the Products purchased makes it impossible to do so, without prejudice to the corresponding claim for damages suffered, including, in particular: (i) Products made according to the indications or specifications of the consumer or which have been customised for the consumer; (ii) Products which have expired within the withdrawal period; (iii) Products which are not in perfect condition; (iiii) Products for seasonal decoration.

If the Product is defective, the responsible company shall be responsible for its replacement, provided that it is possible to replace it, at no cost to the Customer. If, for reasons of availability, the Product cannot be replaced, the purchase price will be refunded in full.

Hobbyretro.com is not responsible for any damage caused to the products purchased by incorrect use of the same.

Product warranty

The warranty period for the products offered by the responsible company is two years.

Notwithstanding the above, users are informed that this warranty period does not include, under any circumstances, product deficiencies caused as a result of negligence, incorrect use, improper handling, worn materials as a result of misuse and, in general, any other type of non-diligent action on the part of the customer in relation to the product.

In those cases in which the use of the product warranty by the customer is justified, hobbyretro.com will proceed to the replacement of the article, discount or refund, in accordance with the provisions of current legislation on the subject.